To report an outage or downed powerlines, AEP customers should call the Customer Solutions Center at 800-672-2231, or you can also enter the information on our website at www.aepohio.com/outages/report. Current and updated outage information is available on our website. Customers can also follow our progress on Twitter, or Facebook. AEP encourages its customers to make a plan and be prepared for potential emergencies.