LIFELINE OHIO | PUBLIC UTILITIES COMMISSION OF OHIO

Provides general information about the Lifeline program and a current list of companies that provide a Lifeline plan for the state of Ohio. Plans may vary across providers, but minimum service provided includes: - 1000 minutes call time. - mobile internet speed 3G or better; and 4.5GB of data. - home internet speed 25/3Mbps; and 1280GB of data.

Data provided by

211 Summit

Physical Address

180 East Broad Street, Columbus, OH 43215

Hours

Website available 24 hours a day, 7 days a week. Provider hours vary.

Voice

(800) 686-7826

Toll-Free | PUCO Call Center 1-800-686-PUCO

Fax

(614) 752-8351

Application process

Visit the website at https://puco.ohio.gov/utilities/telecom/resources/stay-connected-with-lifeline for more information.

Fee

No fee to apply. Monthly data usage and overages may be charged based on plan details. Call service provider for details.

Eligibility

- Serves residents of Ohio who meet income guidelines. - Must re-verify eligibility yearly. - Only one (1) Lifeline benefit per household.

Languages

None.

Agency info

PUBLIC UTILITIES COMMISSION OF OHIO

Protects consumers by monitoring and enforcing Public Utilities Commission of Ohio (PUCO) rules and state laws against unfair, inadequate and unsafe public utility and transportation services. Resolves consumers' disputes either informally between the consumer and the company or through PUCO's formal complaint process. Resolves disputes between utilities and residential, business, and industrial customers, as well as between competing utilities. Assures availability of adequate, safe and reliable services to all residential, business, and industrial consumers. Provides with information about your rights and responsibilities as a utility customer. Regulates rates for utility services where consumers do not have choices.