DIRECTORY ASSISTANCE EXEMPTION PROGRAM | AT&T

Offers an exemption to the per-call charge of $1.99 for calls to AT&T 411 information for individuals with visual, physical, and cognitive disabilities.

Data provided by

211 Summit

Physical Address

208 South Akard Street, Dallas, TX 75202

Hours

Once approved, service is available 24 hours a day, 7 days a week.

Voice

(866) 241-6567

TTY | AT&T National Center for Customers with Disabilities

Voice

(866) 241-6568

Toll-Free | National Center for Customers with Disabilities

Voice

(855) 220-5211

Toll-Free | Access Program - Apply

Voice

(800) 331-0500

Toll-Free | Customer Service

Voice

(855) 220-5225

Toll-Free | Access Program - Spanish

Application process

Call or email the National Center for Customers with Disabilities for more information or to request an application. Completed applications can be faxed to AT&T at 866-293-5110 or mailed to AT&T Mobility - NCCD, 220 West 1st Street, 3rd Floor, Los Angeles, CA 90012. Incomplete applications or applications without attached certification of disability will not be considered.

Fee

Free. Regular airtime, roaming, off-network charges and usage fees may apply.

Eligibility

Service only applies to calls made by dialing 411 from the key pad or phone memory. Calls made to directory assistance via a third party dialing system are not eligible. Applies only up to four requests per call. Persons with the following disabilities may qualify for Directory Assistance Exemption Program: - Visual Disabilities (such as blindness, legal blindness, unable to read standard print with correction, and so forth). - Physical Disabilities (such as loss of hands or use of/or control of hands; constant severe tremor, spasticity or paralysis; non-correctable double vision; significant debilitating conditions such as those found in advanced states of certain diseases, and so forth). - Cognitive Disabilities (such as difficulty with short term memory, inability to sequence numbers, and so forth).

Languages

Spanish.

Agency info

AT&T

Offers cable, high speed internet services, cell phone services, and digital phone services. Note: this is a commercial business.