Utility Medical Certification Waiver | Office Of The Ohio Consumers' Counsel

Ohio Consumers' Counsel

65 East State Street, Suite 700, Columbus, OH 43215-4213

Eligibility

State of Ohio residents.

Required documents

Hours

Mon-Fri 8:30am-5:30pm.

(800) 686-7826

Voice

Website

https://www.occ.ohio.gov/

Application process

The form must be completed by a licensed physician, physician assistant, clinical nurse specialist, certified nurse practitioner, certified nurse-midwife, or local board of health physician and sent to your utility company. To complete the form, visit puco.ohio.gov/utilities/electricity/resources/utility-assistance-programs. For more details contact your utility company directly or the Public Utilities Commission of Ohio Consumer Call Center hotline at 800-686-7826.

Fees

Medical certifications can postpone a disconnection, but customers are still required to pay for electric and/or natural gas services, even while the medical certification was in effect.

Service area

Marion County, Ohio Wyandot County, Ohio Licking County, Ohio Meigs County, Ohio Athens County, Ohio Pickaway County, Ohio Noble County, Ohio Hocking County, Ohio Crawford County, Ohio Knox County, Ohio Jackson County, Ohio Vinton County, Ohio Gallia County, Ohio Monroe County, Ohio Coshocton County, Ohio Guernsey County, Ohio Washington County, Ohio

Residential customers of PUCO-regulated electric, natural gas, and water utilities who are facing a disconnection for nonpayment may complete an application to avoid a utility disconnect for up to 30 days. The form may be used no more than 3 times in a rolling 12-month period.

Last Verified

04/30/2026

What's Here

Utility Disconnection Protection

Providing organization

Office Of The Ohio Consumers' Counsel

Statewide legal representative for Ohio’s residential consumers in matters related to their utility services. Also monitors utility companies’ compliance with regulatory standards and educates consumers about utility issues and the services provided by their investor-owned electric, natural gas, telephone and water companies.

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