The Ombudsman Office is a final resource after individuals look for help through other customer service avenues. Before contacting the Ombudsman:
- borrowers concerned about federal student loans should contact their loan holder
- current students should contact their financial aid office
Voice - voice | 1-800-USA-LEARN
Voice - voice | Federal Student Aid Information Center
Requests to escalate a complaint to the Ombudsman Office may be submitted online, by mail, or phone.
None
Kentucky
Ohio
Description
Reviews complaints submitted to the Department of Education about issues with federal student loans and/or loan servicers when a borrower feels that the initial response to their complaint is wrong, incomplete, or the problem is otherwise unresolved.
Data provided by
211 UWGC
Providing organization
United States Department Of Education
Federal department of education responsible for establishing policies on and distributing federal financial aid. Also responsible for collecting data on schools and disseminating research.