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Emergency Heap - Winter Crisis Program | Lorain County Community Action Agency

936 Broadway Avenue, Lorain, OH 44052

- Serves households in Lorain County with gross income at or below 175% of the Federal Poverty Guidelines. NOTE: Some income is deemed excludable such as income earned by dependent minors under 18 years old, child support paid-out, health insurance premiums, and some Medicare costs. - Either gas or electric service or both must have been disconnected or be in threat of being disconnected OR - Need to establish new service OR - Need to pay to transfer service OR - For those who use bulk fuel for heating, tank must be at 25% or less or have less than a 10-day supply AND - Must be a United States citizen. NOTE: Household must not be currently using a Medical Certificate because this takes the household out of disconnect status.
By appointment only. Program ends Tuesday March 31st, 2025.
(440) 245-1870

Voice - voice | Questions about an existing HEAP application

(440) 457-0337

Fax - fax | HEAP Office

(440) 204-3179

Voice - voice | Community Connections program

(440) 457-0375

Voice - voice | Pathways Hub

(440) 245-3085

Fax - fax | Administrative

(888) 245-2009

Voice - voice | Toll-Free

https://loraincountycommunityaction3.my.salesforce-sites.com/appointments

Spanish.

Visit the website at https://loraincountycommunityaction3.my.salesforce-sites.com/appointments to make an appointment.

- No fee to apply. - Utility reconnection fee is not covered. A reconnection fee may have to be paid to the utility before the utility is turned back on.

Lorain County, Ohio

Description

Provides financial assistance to reconnect or maintain home heating services for eligible households once per heating season. Generally assists with a payment up to: - $175 for PUCO regulated companies. - $750 for non-PUCO regulated utilities (such as a municipal utility). - $1,200 for those who use bulk fuel (oil, propane, kerosene, or bottled gas). - $650 for coal, wood or solid fuels. - $1,500 in heating unit repairs or replacements. NOTE: Scheduling an appointment automatically places a 1-time hold on disconnection for REGULATED utilities until after the scheduled appointment date (unless a previous hold was placed on the customer's account). The appointment must be at least 48 hours before the scheduled disconnection and the utility account number must have been entered. - Customers are only allowed one (1) disconnection hold for an assistance appointment per Winter Crisis Program (WCP) season. - Rescheduling or missing appointment removes the hold and possibly triggers loss of service.

Data provided by

211 Summit

Providing organization

Lorain County Community Action Agency

Works to eliminate the causes of poverty and improve the overall quality of life for citizens of Lorain County. Services include Head Start, Pathways Hub, Home Energy Assistance Program, and Produce Center.