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Pipp Plus | Community Action Commission - Cacehr Erie

92 North Prospect Street, Norwalk, OH 44857

Designated Parking|No Access.
Eligibility
Have a household income at or below 150% of federal poverty guidelines. Be a customer of a regulated gas or electric utility company.
Required documents
Need verifications of:
  • Proof of GROSS income for the previous 30 days for entire household. If paid weekly bring the last five pay stubs you've received, Bi-weekly bring the last three pay stubs you've received. (Bank statements aren't allowed for wages because they only give net income.) Examples of countable income are: wages, alimony, child support, unemployment benefits, utility allowance, SSI, SSDI, Social Security, cash gifts, interest for savings, pensions, TANF, work comp, veteran's benefits, railroad pension, and strike benefits.
If a head of household states they have zero income you will need to prove how you are supporting your household. We may ask for an Internal Revenue Service (IRS) tax transcript or other documentation. Households reporting zero income who were not required to file taxes will need to request a copy of a Verification of Non-Filing of Returns from the IRS as proof that a return was not filed. These documents may be obtained in three ways: By Phone: If the customer filed a tax return: 1-800-908-9946 If the customer did not file a tax return: 1-800-829-1040. (This method requires the customer to provide their SSN, date of bith, street address, and zip code. Please allow 5 to 10 calendar days) In Writing: Internal Revenue Service (IRS) Return and Income Verification Services (RAIVS) Team PO Box 145500 Stop 2800 F Cincinnati, OH 45250 Fax # 1-859-669-3592 or they can visit their local IRS office. (This method requires the customer to provide their SSN, date of birth, street address, and zip code) On-Line: http//www.irs.gov/individuals/get-transcript (This method requires the customer to create an user ID and password to access the IRS system and then provide their SSN, date of birth, street address, and zip code to view and their transcript will be mailed to them in 5-7 days.)
  • Photo ID for all adult household members.
  • Social Security cards or Birth Certificate for each member of household (Social Security number is required for entry in system)
  • Birthdate for everyone in the home.
  • Current electric and gas bills (or account numbers for current address) and proof of propane or fuel oil vendor.
  • And a copy of lease (for new service).
Hours
Appointment line Mon-Sun 24 hours
(419) 901-9539
Voice·

voice | Appointment Line

Application process
Office of Community Assistance Home Energy Assistance Program PO Box 1240 Columbus, Ohio 43216
  • Can reverify online at energyhelp.ohio.gov.
Fees
No fees.
Service area
Huron County, Ohio Richland County, Ohio Erie County, Ohio
Helps lower-income households maintain gas and electric service by paying a percentage of their household income instead of their actual energy bills.
Last assured
04/02/2026
Providing organization
Community Action Commission - Cacehr Erie
Provides emergency home and utility assistance for tri county area.