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Utility Service Complaints | Kentucky Public Service Commission

Kentucky Public Service Commission

211 Sower Boulevard, Frankfort, KY 40602

All services are accessible.

Eligibility

Open to customers of regulated utility entities in Kentucky. The PSC does not regulate utilities owned and operated by units of local government, sanitation districts, cable television companies, or propane suppliers.

Required documents

Utility bill (Submit a copy by fax or mail.)

Hours

mon 8:00am - 5:00pm tue 8:00am - 5:00pm wed 8:00am - 5:00pm thu 8:00am - 5:00pm fri 8:00am - 5:00pm
(800) 772-4636
Voice·

voice | Consumer Services Hotline

Application process

Complaints may be submitted by phone, fax, mail, or online.

Fees

None

Service area

Kentucky
Accepts and attempts to resolve complaints from customers regarding utility service providers. Provides information about rules and state laws. Contacts the utility provider for information and documentation regarding the customer's account when appropriate. May hold formal hearings of complaints before the Commission.

Last Verified

06/30/2024

Providing organization

Kentucky Public Service Commission
Administrative body responsible for setting utility rates and overseeing regulated activities. Some areas for which the Commission has regulatory responsibility include: rate increase or reduction, expansion or reduction of utility service boundaries, construction and operation of utility facilities, meter accuracy, operating conditions of a utility, consumer complaints, and compliance with service and safety regulations.

Data provided by

211 UWGC