Collection Complaints | Consumer Financial Protection Bureau
Accepts and, where possible, attempt to resolve complaints regarding unethical or improper conduct of personnel or other inappropriate business practices of collection agencies or repossessors.
Categories
Data provided by
211 Summit
Physical Address
1700 G Street Northwest, Washington, DC 20552
Hours
- Helpline available Monday through Friday from 8:00am to 8:00pm. - Website available 24 hours a day, 7 days a week.
Fax
(855) 237-2392
Voice
Application process
Clients should first attempt to resolve the issue with the collection agency or repossessor. Call the Consumer Helpline or visit the website for more information or to file a complaint.
Fee
No fee.
Eligibility
There are no restrictions for this service.
Languages
- Utilizes language interpretation services for phone calls. - Website available in Spanish, Arabic, Chinese, Haitian Creole, Korean, Russian, Tagalog, and Vietnamese.
Service area
United States
Agency info
Consumer Financial Protection Bureau
An independent federal agency that holds primary responsibility for regulating consumer protection with regard to financial products and services in the United States. Regulates and enforces fair lending practices with regards to banks, credit unions, securities firms, payday lenders, mortgage-servicing operations, foreclosure relief services, debt collectors, and other financial companies. Provides online information regarding money management.