If you have a specific customer service issue other than baggage or refunds, visit https://www.greyhound.com/en/CustomerAssistanceRequest.aspx to send an e-mail to our Customer Assistance Group. For problems with baggage handling, visit https://www.greyhound.com/en/BaggageHandlingRequest.aspx to send an e-mail to Baggage Services. For lost baggage, visit https://www.greyhound.com/en/BaggageLocationRequest.aspx to send an e-mail to our Baggage Locator Service. For general questions with refunds, please visit https://www.greyhound.com/en/RefundsAndExchangesRequest.aspx to send an e-mail to our Refunds Desk.