Video Service Authorization Program (VSA) | Ohio Department Of Commerce

Accepts and, where possible, attempts to resolve complaints regarding services or business practices of cable television companies. Cable service rights include:

• Restored cable service within 72 hours after reporting the problem (unless the problem was caused by a natural disaster).

• 30 days advance written notice before channel is removed.

• 30 days advance written notice prior to a rate increase.

• 10 days advance written notice before service is disconnected.

• In the event of a service disruption caused by the provider, customers who report it to their cable company will receive a day's credit to their bill if the interruption lasts more than four hours in a given day.

• If the customer reports a service interruption not caused by the provider that lasts more than 24 consecutive hours, the customer will receive a credit for each hour of the disruption.

11/25/2025