Appeals / Complaints - Job And Family Services Clients | Geauga County Job And Family Services
12611 Ravenwood Dr., Ste. 150, Chardon, OH 44024
Voice - voice | Administrative
Voice - voice | Medicaid Customer Svc. Hotline
Voice - voice | HEAP Appointment Line
Voice
Client should first contact their caseworker M-F: 8:00am-4:30pm (or the caseworker's supervisor) to discuss the issue. If the problem is not resolved at this level, the client may call the Ombudsman for assistance or to request a state hearing.
Free.
Geauga County, Ohio
Description
Provides a complaint process for clients who feel that there may have been a mistake on their case. The first step is to contact the caseworker or their supervisor. If the client is not satisfied with the result, a state hearing may be requested. The state hearing is a meeting with the client, an agency representative, and a hearing officer from the Ohio Department of Job and Family Services. The hearing officer will hear information from the client and the agency and make a decision to resolve the issue.
Data provided by
211 Cleveland
Providing organization
Geauga County Job And Family Services
Government agency that promotes self-sufficiency and family stability by providing emergency financial assistance, employment services, child and adult protective services, child support services, Medicaid, food assistance (SNAP), child development programming, and a wide variety of social services.