Utility Service Complaints | Metropolitan Sewer District Of Greater Cincinnati
Eligibility
Open to all MSD customers.
Required documents
None
Hours
Phone line available 24 hours a day, 7 days a week.
(513) 244-1300
Voice·
voice | Customer Service and Reporting
(513) 244-1300
Voice·
voice | Commercial Waste and Reporting; Open 7:30 am - 4:00 pm
(513) 557-5979
Voice·
voice | MSD Treatment Plant
Email[email protected]
Application process
Contact by phone or email a damage claim form.
- For calls relating to sewer backups, sewer odors, sewage surfacing, missing manhole covers, and sinkholes contact (513) 244-1300, ext: 1.
- For calls relating to spills in sewers and water ways contact (513) 244-1300, ext: 4.
- For calls relating to treatment plant odors contact (513) 557-5979.
Fees
None
Service area
Hamilton County, Ohio
Butler County, Ohio
Clermont County, Ohio
Warren County, Ohio
Accepts sewer system complaints such as sewer backups, sewer and treatment plant odors, sewage surfacing, missing manhole covers, sinkholes, spills in sewers and water ways, and more.
Last assured
02/16/2026
Providing organization
Metropolitan Sewer District Of Greater Cincinnati
Metropolitan Sewer District of Greater Cincinnati operates facilities throughout Hamilton County and portions of Butler, Clermont and Warren Counties.