Medical Certificate | Duke Energy
Provides a 30 day extension to prevent utility disconnection with verification of qualifying medical condition from a medical provider. A maximum of three medical extensions can be used within a rolling 12-month period.
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Data provided by
211 UWGC
Physical Address
139 East Fourth Street, Cincinnati, OH 45202
Hours
Monday - Friday, 7:00 a.m. - 7:00 p.m. Notes: Requests completed before 4:00 p.m. will be faxed same day. If received after 4:00 p.m., the Medical Certificate form will be faxed next business day.
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Website
Application process
Ohio customers may complete a Medical Certificate Request Form online at https://www.duke-energy.com/home/billing/special-assistance/medical-certificate-request Kentucky customers should contact Duke Energy Customer Service by phone to request a Medical Certificate Form be faxed to their medical provider.
Eligibility
Open to Duke Energy customers in threat of disconnection who have a qualifying medical condition.
Service area
Hamilton County, Ohio Clinton County, Ohio Adams County, Ohio Warren County, Ohio Clermont County, Ohio Butler County, Ohio Brown County, Ohio Grant County, Kentucky Boone County, Kentucky Kenton County, Kentucky Campbell County, Kentucky
Agency info
Duke Energy
Duke Energy supplier manages, provides, and operates regulated electric and gas operations to customers in the Tri-state area.