12611 Ravenwood Dr., Ste. 150, Chardon, OH 44024

Office hours M-F: 8:00am-4:30pm.

Clients may begin the application process, renew, and/or update their case information by calling the Contact Center: M-F: 8:00am-4:30pm. May also apply, renew, and/or update case information through website anytime (client must have an email address to do this). In most cases, any interviews can be done by phone. Agency can look up most supporting documents through an electronic records search - the client will be notified if they need to supply any extra supporting documents. If preferred, may also pick up and drop off paper applications and submit documents on-site: M-F: 8:00am-4:30pm. Current clients may also phone the Ohio Direction Card Customer Service Line 24 hours a day/7 days a week. Starting March 28th, 2025: Clients using the online benefits portal will need to either create or sign into an OHID account. After they have created their OHID and logged into it, they will be asked to set up Multi-Factor Verification (a security feature to protect against identification theft). Those who need help navigating the set up process can phone the Contact Center M-F: 8:00am-1:00pm.

Free

Geauga County households with gross income at 130% or less of the Federal Poverty Limit (FPL). Also serves households with income at 160% FPL or less if a household member is over age 60 or if a household member is age 18 through 59 with a physical, developmental or emotional/mental health disability. Income can go as high as 200% FPL while on the program (amount of benefit will taper off as the client's household income nears the 200% limit). Those age 18-49 yrs of age must have a dependent. Generally, homes and cars are not counted as assets and will not affect eligibility. Anyone who thinks they may be eligible is encouraged to apply. Serves U.S. Citizens and most documented refugees and foreign nationals. Generally, does not serve undocumented aliens, but many exceptions based on the client's situation may be made (such as domestic violence or human trafficking). Striking workers who fall into this eligibility category will not have their pre-strike income used to determine eligibility. Clients are encouraged to apply regardless of their immigration status; information on immigration status will not be shared with enforcement agencies.

Geauga County, Ohio