Walk-in service at Brecksville and Cleveland Heights Offices: M-F: 9:00am-4:00pm. Can file online. Traditional paper tax forms are available on the website as fillable pdf documents that taxpayers may complete, print and mail. Taxpayers may also visit any one of the RITA's offices in Brecksville or Cleveland Heights to drop off either a completed tax return or uncompleted tax documents (RITA will complete the form) in a secure RITA drop box. Drop boxes are available 24/7 and located outside of each office. RITA's Mentor office location also has a drop box located inside the Mentor Municipal Center and is accessible during the hours of M-F: 8:00am-5:00pm. Individuals using the drop box service to complete the Municipal Income Tax Drop-Off Sheet or provide contact information with the dropped-off documents.

Agency bills individuals and businesses. Payment by credit card is available.

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