Special Reconnect Order | American Electric Power

The Special Reconnect Order issued each year by the Public Utility Commission of Ohio (PUCO) has a new name. It is now the Special Reconnect Order (SRO). The SRO may be used once per utility (electric and natural gas) from Oct 17 through April 14 to reconnect or to avoid disconnection of investor-owned, PUCO-regulated utilities. The SRO allows customers to pay only $175, plus up to $36 for a reconnection fee (if applicable), of what they owe. Any remaining balance is put into a payment arrangement. There are no income restrictions, and the Order may also be used to establish or transfer service. If the SRO is used for both electric and natural gas at the same time, the $175 may be split between the two.

Data provided by

211 Pathways

Physical Address

777 Hopewell Drive, Heath, OH 43056

Hours

Mon-Fri 8am-5pm through April 18.

Voice

811

Voice

(800) 277-2177

Voice

(800) 617-1234

Website

https://www.aepohio.com

Application process

Call for information.

Fee

Residential customers are required to pay no more than $175 to maintain service under the reconnection order. If the customer’s service has already been disconnected, the customer must pay the $175 and possibly a reconnection fee of no more than $36 to restore service.

Eligibility

Any residential customer who is served by a regulated utility company may use the Special Reconnect Order, while it is in effect, to establish, maintain, or restore service. Customers that have multiple residential accounts may only utilize the winter reconnection order to establish, maintain, or reconnect service at the property where they reside.

Service area

Perry County, Ohio
Licking County, Ohio
Knox County, Ohio
Muskingum County, Ohio
Morgan County, Ohio

Agency info

American Electric Power

Electric Utility Company serving the State of Ohio.