Akron Water Supply Bureau | Akron City Of - Department Of Finance
Akron City Of - Department Of Finance - Utilities Business Office
1180 South Main Street, Suite 110, Russ Pry County Building, Akron, OH 44301
Barrier Free Restrooms|Braille and Tone Elevators|Designated Parking|Lowered Elevator Controls|Wheelchair Accessible Building (ramps & main entrance doors).
Eligibility
Serves Akron, Fairlawn, Mogadore, and parts of Cuyahoga Falls, Hudson, Bath Township, Copley Township, Coventry Township, Springfield Township, Boston Township, and Richfield Township. Handles curb service, billing, and service start up/stop within Akron (only).
Required documents
None.
Hours
Utilities Business Office Hours:
Monday - Friday: 8:00am to 4:30pm.
311 Contact Center:
Available by phone Monday to Friday from 7:00am to 6:00pm.
Available online 24 hours a day, 7 days a week except for scheduled and nonscheduled maintenance or network outages beyond the control of the City.
(330) 375-2311
Voice·
voice | 311 Call Center - Dial 3-1-1
(330) 375-2554
Voice·
voice | Business Office and Customer Service
Languages
None.
Application process
Call the office or visit www.akronohio.gov/146 to request start/stop for water and sewer services or with questions about billing. To mail a payment, send to Utilities Business Office, PO Box 3674, Akron, Ohio 44309. Call the 311 Contact Center for general information, questions or complaints about service or visit the mobile-friendly 311 Contact Center website at www.akronohio.gov/311 to make a new request for service or check on the status of an existing concern.
Fees
Varies according to service.
Service area
Richfield, Ohio
Mogadore, Ohio
Copley, Ohio
Hudson, Ohio
Fairlawn, Ohio
44312, Ohio
44305, Ohio
44306, Ohio
44260, Ohio
Cuyahoga Falls, Ohio
44278, Ohio
Bath, Ohio
Akron, Ohio
Mogadore, Ohio
Boston Township, Ohio
44319, Ohio
44685, Ohio
Coventry Township, Ohio
Handles retail billing, collection, customer service, and service start/stops for water and sewer services in Akron and some surrounding communities. May offer utility payment plans to qualifying families.
Last Verified
05/19/2026
What's Here
Providing organization
Akron City Of - Department Of Finance
Controls the accounts and financial records of all City departments and has responsibility for the disbursement of all public monies in the City of Akron.
Data provided by
211 Summit
