8111 Quincy Ave., Cleveland, OH 44104

Generally office hours are: M-F: 9:00am-4:00pm. Agency goal is to provide approval or denial (original or reinstatement) within 45 days, but in some cases, determination may take longer (NOT including disability determination).

Clients may begin the application process, renew, and/or update their case information by calling the Eligibility Contact Center: M-F: 8:00am-1:00pm (due to high call volume, caller may be given the option to receive a call back - if they choose this option they should get a call within 1-2 business days). May also apply, renew, and/or update case information through website anytime (client must have an email address to do this). No interview is needed. Agency can look up most supporting documents through an electronic records search - the client will be sent a checklist for any missing supporting documents. Once an eligibility determination is made, a notice of action (NOA) is mailed to the applicant. Applications are available and may be dropped off at any Neighborhood Family Service Center (NFSC) M-F: 9:00am-4:00pm. Free scanning is available at the Virgil Brown Building M-F: 9:00am-4:00pm (drop box at this location is available 24 hours a day). Completed application may also be faxed (number is on the application). Free faxing is available at branches of the Cleveland, Cuyahoga, and Shaker Heights Libraries during their normal hours of business. MCP-eligible clients must select and enroll in an MCP, or will be auto enrolled randomly (plan can be changed with reason, or during open enrollment). Those with general questions about Medicaid, Medicaid Managed Care Plans, or who simply need to change their address/contact information can call the Medicaid Customer Service Hotline M-F: 7:00am-8:00pm; Sa: 8:00am-5:00pm. Starting March 28th, 2025: Clients using the online benefits portal will need to either create or sign into an OHID account. After they have created their OHID and logged into it, they will be asked to set up Multi-Factor Verification (a security feature to protect against identification theft). Those who need help navigating the set up process can phone the Contact Center M-F: 8:00am-4:00pm.

Free. Medicare will be billed first if client is eligible for it.

Adults age 65 or older or who are considered legally blind or disabled, or persons of any age who receive SSI or SSD. Must live in Cuyahoga County and be a U.S. citizen. Financial eligibility takes into account both income and resources and is set at 75% Federal Poverty Level (FPL) maximum income. (Anyone who already receives any dollar amount of SSI will automatically qualify for Medicaid without filing a separate application or meeting an asset test.)

Cuyahoga County, Ohio