936 Broadway Avenue, Lorain, OH 44052

Documentation can be dropped off at 936 Broadway Avenue in Lorain between 8:00am and Noon and 1:00pm and 5:00pm. Or dropped off anytime at secure drop boxes at 936 Broadway Avenue in Lorain (44052) and at Second Baptist Church located at 427 Chapman Lane in Elyria (44035). Online applications are encouraged. Varies by location. Must re-verify information on a yearly basis to remain on the program. On-time Payment Definitions for PIPP Plus Program: - Before the next bill is due. Re-verification Date: - Must re-verify income at least once per year on or before Re-verification Date year to remain on PIPP Plus. - Re-verification can take place anytime during the year including when applying for regular Home Energy Assistance Program (HEAP), Summer Crisis Program and/or Winter Crisis Program, when household size changes, when income changes and so forth. Anniversary Date: - Must be current on monthly installments to continue on the program. - This is the date the customer joined the program (remains the same each year).

- Documentation can be dropped off at 936 Broadway Avenue in Lorain using the drop box by the rear door near the parking lot. Or in the lock box at Second Baptist Church located at 427 Chapman Lane in Elyria (44035). - Copies of documents should be left in the drop box. Original documents should not be placed there. Place everything in an envelope and date it. If Applying for PIPP Plus for the First Time: - Schedule a phone appointment online at lccaa.secure.force.com/appointments. To Re-Verify: - Re-verification does not require an appointment. Schedule a phone appointment online at lccaa.secure.force.com/appointments. Or re-verify online at www.energyhelp.ohio.gov or by completing the Energy Assistance Programs Application and dropping it off or mailing it to mailing it Lorain County Community Action Agency's Lorain location at 936 Broadway Avenue. To obtain an application, call Ohio Development Services Agency's toll-free Energy Assistance Programs line at 1-800-282-0880 or visit the website at www.energyhelp.ohio.gov. To Re-Enroll: - Customers who were previously on PIPP Plus, must pay the balance of the default (per utility) before they can be re-enrolled in the PIPP Plus program. Default includes ALL unpaid installment payments (even those due while the utility was off).

No fee to apply. There are no deposits for PIPP Plus households. Minimum monthly payment is $10 or: - Natural gas: 6% of the client's monthly household income. - Electric: 6% of the client's monthly household income. - All-electric homes: 10% of the client's monthly household income. Late Payments: Extra fees will not be assessed for late payments. Clients will not receive the incentive or arrearage crediting benefits that come from paying their PIPP Plus payment amount on-time and in-full. NOTE: The entire bill balance including arrearages will become due if dropped from the program. To be re-enrolled the client must make up all missed payments (the Default amount) that is owed from the point of removal from PIPP Plus. In addition, must pay the full utility bill costs for the current monthly service for those months not enrolled in PIPP Plus.

Eligibility Requirements to Sign-up for PIPP Plus: - Serves Lorain County customers of a PUCO regulated utility that participates in the PIPP Plus program. - Household income threshold is 175% (previously 150%) of the Federal Poverty Guideline Level. - NOTE: Some income is deemed excludable such as income earned by dependent minors under 18 years old, child support paid-out, health insurance. - Households with a balance still qualify for enrollment (may be asked to bring down the balance before being able to enroll). - Service must be connected (can have a disconnection notice). - Must agree to accept any other energy assistance offered (such as home weatherization). - Any person with a fraudulent act (bad check, income not being reported and so forth) will be immediately dropped from the plan, any credits awarded from the point of fraud on will be added back to bill. These individuals will be ineligible to reapply for 24 months. - All persons who share a common kitchen or bath are considered members of the same household and must apply on one (1) application. - College students who are absent from the home solely for the purpose of college attendance must be included in the application and cannot apply separately. NOTE: The plan is not available to landlords who include utilities in the rent. Eligibility Requirements to Remain on PIPP Plus After Successfully Enrolled: - Missed Gas Bill Payments: Gas customers have one billing cycle (30 days) from their anniversary date to make up any missed payments before being removed from the program. - Missed Electric Bill Payments: Electric customers may be dropped if they miss two (2) consecutive payments. - Re-verification Requirement: Every 12 months the client must provide proof that their monthly household income is at or below 175% of the Federal Poverty Level to remain a PIPP Plus customer. At that time, the client must also make up any PIPP Plus payments that have been missed over the past 12 months. - Anniversary Requirements: Every 12 months the client must provide proof that their monthly household income is at or below 175% of the Federal Poverty Level to remain a PIPP Plus customer. At that time, the client must also make up any PIPP Plus payments that have been missed over the past 12 months. The client has up to 30 days past their anniversary date (the date the client initially signed up for PIPP Plus) to make up any missed payments (or the client can be removed from PIPP Plus and their entire bill balance will become due). At that time, the client's utility may offer the client an extended payment plan to help the client avoid disconnection. Opting Out of Program: - Customers may ask to be removed from the PIPP Plus program at any time.

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Lorain County, Ohio