Home

Child Support - Arrears Reduction - Hardship - Reduction Of Permanently Assigned Arrears | Cuyahoga County Job And Family Services

1640 Superior Ave., Cleveland, OH 44114

Serves non-custodial parents who have a child support order in Cuyahoga County. The parent must be experiencing verifiable financial hardship. The program only reduces arrears owed to the state. If the request is denied, the decision is final - there is no right to an appeal.
M-F 8:00am-4:30pm
(800) 443-1431

Voice - voice | Toll Free in Ohio

(216) 514-8484

Fax - fax | Main Fax

(800) 860-2555

Voice - voice | SETS Payment Information Line

(216) 443-5100

Voice - voice | Office of Client Services/The Call Center

https://jfs.ohio.gov/ocs
[email protected]

Child Support payment history is only available through web chat portal or automated phone line (case workers and case information are also available through the web chat portal). Web chat is available through the website M-F: 10:00am-2:00pm. If needed, may phone for information M-F 8:00am-4:30pm (hold time may be long). Those experiencing issues with web chat, web portal, or who need to change their Personal Identification Number (PIN) can call the Technical Support line M-F: 8:00am-4:30pm.

Payments of past-due child support may be required

United States

Description

Offers two processes by which child support arrears (money owed by the non-custodial parent to the state) may be reduced. The first is called a "compromise" which allows the non-custodial parent to make one lump payment in addition to the current support obligation or an installment plan where current support order payments count toward a reduction in arrears. The second is called a "waiver" which reduces the arrears owed to the state without requiring payment if documented and verifiable evidence support the waiver. Requests dealing with $5,000 or more are forwarded to the Ohio Office of Child Support for approval. This program does not reduce arrears that are owed to the custodial parent.

Data provided by

211 Cleveland

Providing organization

Cuyahoga County Job And Family Services

Government agency that promotes self-sufficiency and family stability by providing emergency financial assistance, employment services, child support services, Medicaid, food assistance (SNAP), and a wide variety of social services.