CHILD SUPPORT - ARREARS REDUCTION - HARDSHIP - REDUCTION OF PERMANENTLY ASSIGNED ARREARS | CUYAHOGA COUNTY JOB AND FAMILY SERVICES
Offers two processes by which child support arrears (money owed by the non-custodial parent to the state) may be reduced. The first is called a "compromise" which allows the non-custodial parent to make one lump payment in addition to the current support obligation or an installment plan where current support order payments count toward a reduction in arrears. The second is called a "waiver" which reduces the arrears owed to the state without requiring payment if documented and verifiable evidence support the waiver. Requests dealing with $5,000 or more are forwarded to the Ohio Office of Child Support for approval. This program does not reduce arrears that are owed to the custodial parent.
Data provided by
211 Cleveland
Physical Address
1640 Superior Ave., Cleveland, OH 44114
Hours
M-F 8:00am-4:30pm
Fax
(216) 514-8484
Fax | Main Fax
Website
Application process
Child Support payment history is only available through web chat portal or automated phone line (case workers and case information are also available through the web chat portal). Web chat is available through the website M-F: 10:00am-2:00pm. If needed, may phone for information M-F 8:00am-4:30pm (hold time may be long). Those experiencing issues with web chat, web portal, or who need to change their Personal Identification Number (PIN) can call the Technical Support line M-F: 8:00am-4:30pm.
Fee
Payments of past-due child support may be required
Eligibility
Serves non-custodial parents who have a child support order in Cuyahoga County. The parent must be experiencing verifiable financial hardship. The program only reduces arrears owed to the state. If the request is denied, the decision is final - there is no right to an appeal.
Agency info
CUYAHOGA COUNTY JOB AND FAMILY SERVICES
Operates several Neighborhood Family Service Centers which provide cash benefits (such as Ohio Works First welfare benefits), food assistance (food stamps), medical coverage, employment/training assistance, child care vouchers, and supportive services to Cuyahoga County residents who meet eligibility requirements. Clients are assigned to a Service Center according to their zip code. Spanish-speaking staff are available.