Long-Term Care Ombudsman Assistance With Mycare Ohio

Long-Term Care Ombudsman Assistance With Mycare Ohio | Long Term Care Ombudsman

8111 Rockside Road, Suite 250, Cleveland, OH 44125

Eligibility

Serves residents of Lorain, Medina, Cuyahoga, Geauga, and Lake counties who have applied for MyCare Ohio or on the MyCare Ohio program.

Hours

Same as site hours.

(216) 696-6216

Fax

(216) 696-2719

Voice

(800) 365-3112

Voice - voice | Office and Reporting Line

https://www.ltco.org

[email protected]

Languages

None.

Application process

Call the office or visit the website for more information.

Fees

No fee.

Service area

Cuyahoga County, Ohio
Geauga County, Ohio
Lake County, Ohio
Medina County, Ohio
Lorain County, Ohio

Description

Accepts and investigates long term care and MyCare Ohio complaints for Ohioans covered by both Medicare and Medicaid through this program. Services include: - Provides Ombudsman Core Services (information, advocacy, and complaint investigation) for dual-eligible members of MyCare Ohio and the community-well. - Provides information regarding rights and benefits to members, families, and providers within the MyCare Ohio service delivery system. - Investigates and resolves complaints regarding MyCare Ohio enrollees and other LTC consumers receiving care from Managed Care Organizations. - Assists and represents MyCare members and families in administrative hearings and appeal situations in accordance with Ombudsman policy.

Data provided by

211 Summit

What's Here

State Medicaid Waiver Appeals/Complaints Medicaid Information/Counseling Long Term Care Ombudsman Programs

Providing organization

Long Term Care Ombudsman

Provides information, referrals, and advocacy, as well as help resolving complaints regarding nursing homes, residential care facilities, adult care homes, and community-based care services. Assists in the selection of long-term care facilities, including providing information on those that offer Alzheimer's care units, and hospice and respite care.